Help Center
Search the knowledge base, browse by category, or open a support ticket.
Welcome to GateSavvy
Overview of what GateSavvy does, who it is for, and a 5-minute tour of the merchant admin.
Quickstart: install + first rule in 10 minutes
Walkthrough: install the app, connect your Shopify store, and publish your first compliance rule.
Understanding the 9-step evaluation pipeline
Conceptual walkthrough of how a storefront request flows through the rules engine to a Compliance Decision.
How to install GateSavvy from the Shopify App Store
Step-by-step App Store install, OAuth consent, and the initial merchant onboarding tour.
Connecting your first Shopify store
OAuth flow walkthrough, required scopes, and what to do if your store does not appear in the channel list.
How to create a compliance rule
Walkthrough of the visual rule builder: name, scope, conditions, action, then save as a draft Rule Version.
Understanding scope modes: product, collection, global
When to use targeted scope, collection scope, or global scope, and how match mode (any/all) changes behavior.
How to simulate a rule before publishing
Use the Simulation screen with sample data to predict the rule outcome before the simulation-before-publish gate.
Publishing your rule: the simulation gate explained
Why publishing requires a successful simulation in the prior 24 hours, and how to recover when the gate blocks you.
Setting up age verification on your storefront
Configure the Theme App Extension, choose the modal trigger (product page or checkout), and pick the age threshold.
How DOB verification works (and what we store)
Why we hash the DOB with SHA-256, what we never store, and how verification expiry works.
Choosing a plan: Starter vs Growth vs Enterprise
Feature comparison across plans, billing interval, and what changes when you upgrade or downgrade.
How to upgrade, downgrade, or cancel your subscription
Plan changes are processed by Shopify; we do not pro-rate. Refunds are issued manually via the Partner dashboard.
Connecting Shopify Flow triggers
Wire Customer Verified, Checkout Blocked, and Restricted Product Added into your existing Shopify Flow workflows.
My rule isn't firing — what to check
Top 5 reasons a rule does not match: scope mismatch, conditions, priority, draft vs published, cache TTL.
Verification modal not appearing on product page
Theme App Extension checklist, T-block placement, app embed status, and how to confirm the extension is active.
Webhook delivery failed — how to retry or replay
Diagnose a 4xx/5xx webhook, fix the receiver, then use the replay endpoint or wait for the next Shopify retry.
I'm seeing a 429 error in API responses
Per-merchant and per-IP rate limits, how to read the X-RateLimit headers, and what to do when you are throttled.
Two-factor authentication and admin user roles
Enroll in 2FA, assign roles (owner, compliance_manager, auditor), and rotate access after staff changes.
GDPR compliance: data export, deletion, and your rights
How to handle a customer data request, what we export, retention windows, and how to confirm deletion completed.
Still stuck?
Open a ticket at support@gatesavvy.com and a member of the support team will follow up. To speed up triage, copy the support context block below and paste it at the top of your email.
The support context is unavailable right now. You can still email us at support@gatesavvy.com — please include your shop domain and the time of the issue.